At around 1400 the callcentre system appeared to go down. Incoming calls dropped to barely nil, callcentre agents were sitting in their seats doing nothing. We technicians weren’t; both software and hardware side swung into action to sort the problem out. We couldn’t find a problem. British Telecom confirmed that there were barely any calls to put through.
Then the news started to come in, staff in the callcentre, and colleagues of mine receiving emails and text messages relaying what was happening over in New York. What we were hearing seemed unreal, work lost it's importance.
As I sat in my hotel room that evening I wept tears of sorrow and anger as I watched the horror on TV news. Despite thousands of miles of ocean 9/11 was a tragedy I felt part of. It still affects me emotionally, it always will.